ACD
ACD 1. automatic call distributor. Programmable device at a call center that routes incoming calls to targets within that call center. After the ICM determines the target for a call, the call is sent to the ACD associated with that target. The ACD must then complete the routing as determined by the ICM. 2. automatic call distribution. Device or service that automatically reroutes calls to customers in geographically distributed locations served by the same CO. See also CO.
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