Meaning of queueing theory
The stochastic study of lines, be they production lines in a factory or a service line at a fast food restaurant. Considerations including number of servers, processing times, arrival times, and rules for balking (not getting in line because it is too long) and reneging (getting out of line because you've been waiting in it too long).
Source: http://www.sceaonline.org/prof_dev/CEBoK-Glossary.xls
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